Become a ChangeMaker
member_hub Become ChangeMaker
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YOUR OPINION IS VERY IMPORTANT
TO YOU

Your participation in the surveys developed by CXAA can be the beginning of reforms.

Join us

For those reforms, just

agree

To test digital solutions

Evaluate real customer touchpoints, interface usability, and service journeys to drive practical enhancements.

To conduct surveys

  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • Net Promoter Score (NPS) - likelihood to recommend to others

Become a Mystery Shopper

Experience frontline services first-hand, document service quality, and provide unbiased recommendations.

The topic of the surveys are well known inconveniences.

key_areas_feedback

Queues
Unnecessary SMS messages
Bad service
Technical glitches in digital solutions
Additional charges

You will have the opportunity.

To participate in events organized by the Customer Experience Association of Armenia
To be the first to use the latest digital solutions and provide feedback on them
To receive personalized offers for professional training, coaching, and psychological counseling
Take advantage of personalized offers in telecommunications, tourism and other exciting offers
Get a Certificate of participation

Become a "Change Maker"

If you want to make a changes in improving the Customer Experience and become a "Change Maker", fill in your details here, and we will get back to you.